Further Institutional Support to Water Utility Companies

Country: Kosovo

Water supply and wastewater services in the country are currently managed by over 30 water utilities. The utilities are strongly engineering oriented. The national water sector concept foresees the consolidation of them to about 4 utilities which shall become be financially viable. There is need to develop sound customer oriented policies and programs which respond to the needs of customers, particularly women who are the main water user and deal primarily with the utilities.

The project aims as finalising the consolidation process, strengthen the utilities capacity in billing and collection activities, decrease of non-revenue water, establish contacts with utilities in the EU, establish cooperation with the water & wastewater regulatory office and improve customer services by considering the gender aspect.

• Provide technical assistance in improving the operation efficiency of the utilities
• Assist the utilities in the consolidation process
• Support utilities in reducing non-revenue water
• Improve revenue collection efficiency