Kasalinsk Management Contract

Country: Kazakhstan

In the overall context of the Aral sea region development program, the KfW decided to support the Cities of Kasalinsk and Novokasalinsk regarding their water supply systems. In 2004 Gelsenwasser AG, together with its partners, won the respective tender.

The project comprised the rehabilitation and reconstruction of the water supply system as well as technical operational and economical support for the local operator Vodokanal. In the first phase the water treatment plant and significant parts of the distribution network were rehabilitated, and additional areas were connected to the existing system. Based on this upgrading of the water supply system, Gelsenwasser AG supported Vodokanal to operate the system in terms of a modern and efficient utility.

The main focus of the assistance measures were training and education of the local personnel, introduction of metering and billing, introduction of international accounting procedures, establishment of costumer relation services and the development of a sustainable maintenance and repair program.

• Reorganisation of utility and institutional strengthening
• Training and education
• Metering and billing
• Accounting standards
• Customer relation services
• Maintenance and repair program