Institutional Support to Sanski Most Water Utility
Country: Bosnia-Herzegovina
Project period: 01/2004 - 12/2004
Client: European Commission
Investment amount: EUR 130,000 (consulting)
Description:
The town of Sanski Most had received financial support from the European Union for the construction of a completely new water treatment plant and water storage facilities. The institutional support program was formulated to ensure the sustainability of this investment. The program comprised the improvement of the internal utility organisation; the introduction of computer based billing and revenue collection system; measures to improve the revenue collection ratio; an image and public awareness building campaign; a program for reduction of non-revenue water; and the preparation of a tariff model, with assistance in tariff setting and in the political acceptance of new tariffs.
Services provided:
- Technical assistance to water utility, especially regarding the improvement in efficiency of operations
- Improved revenue collection
- Preparation of a tariff model, public image advice and awareness raising