Training Measure for the Staff of Kakanj Water Works

Country: Bosnia-Herzegovina

KfW had supported the Municipality of Kakanj in the rehabilitation of the entire water supply system. The project included the rehabilitation of the water treatment plant, construction of new storage capacity, reduction of water losses, construction of new distribution lines and installation of water meters.

In order to ensure the sustainability of these capital investments, KfW granted to ViK Kakanj a technical assistance project.

The project should  strengthen the capacity of ViK staff, to provide training in the operation and maintenance of the new equipment, to strengthen the entire communal billing and revenue collection cycle, to raise public awareness and the image of ViK and finally to achieve cost coverage.

• Selection, procurement, installation and training on a new fully integrated accounting and communal services billing and collection system;
• Procurement of hard and software including training of staff;
• Preparation of operation and maintenance manuals for the water supply system;
• Special training of staff on the new treatment plant;
• Internal reorganisation of the utility, preparation of job descriptions and assignment of tasks;
• Carrying out survey on performance and image of utility; developing and implement public awareness raising campaigns;
• Development and introduction of a basic management information system;
• Development of business plans;
• Revision / up-dating of the tariff model